Terms of Service

By accessing or using Flott HQ's fleet management platform and related services (the 'Services'), you agree to these Terms of Service ('Terms'). If you do not agree, do not use the Services. These Terms apply to business customers, administrators, fleet managers, and end users (including drivers) who access the Services under a customer account.

Certain customers may enter into a separate written agreement with Flott HQ (such as a client contract, order form, or statement of work) that includes additional terms (for example, service levels, support scope, data retention settings, security requirements, or other commercial terms). If there is a conflict between these Terms and a separate written agreement signed by both parties, the separate written agreement will control for that customer and only for the scope of that agreement.

You must be legally able to enter into these Terms. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity. Account administrators are responsible for managing access, roles, and permissions for their organization.

Flott HQ provides fleet management features that may include:

• Real-time location, GPS tracking, and vehicle status monitoring (where supported by connected devices).
• Fleet analytics, reporting, and operational insights.
• Driver and asset management tools, including performance and safety indicators (where enabled).
• Maintenance planning, alerts, and equipment monitoring.
• Integrations with third-party systems and providers (e.g., telematics, TMS, ERP).

Features may vary by subscription, configuration, device capabilities, and availability in your region.

You agree to:

• Provide accurate, current information for account setup and administration.
• Keep credentials secure and ensure only authorized users access the Services.
• Use the Services in compliance with applicable laws and regulations (including labor, privacy, and vehicle/road safety rules).
• Obtain all required notices, consents, and permissions for collecting and processing data about drivers, employees, vehicles, and locations (including where required by local law).
• Maintain compatible devices, connectivity, and vehicle installations needed for telemetry, where applicable.

You will not: (a) misuse the Services or interfere with their operation; (b) attempt to access non-public areas or other customers' data; (c) reverse engineer or circumvent security measures, except to the extent prohibited by law; (d) upload malware or illegal content; or (e) use the Services to violate the rights of others.

We may suspend or limit access to the Services if we reasonably believe it is necessary to (a) protect the security, integrity, or availability of the Services; (b) prevent fraud, abuse, or unlawful activity; (c) comply with applicable law or a valid legal request; or (d) address a material breach of these Terms. Where reasonably practicable, we will provide notice and work with you to restore access.

You retain ownership of Customer Data you submit to or generate through the Services. You grant Flott HQ a limited license to host, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Services and to fulfill support requests. We may use aggregated and de-identified data for analytics and product improvement. Personal data will be handled as described in our Privacy Policy.

Each party may receive non-public information from the other party related to the Services ('Confidential Information'). Each party will use the other party's Confidential Information only to perform under these Terms and will protect it using reasonable care. Confidential Information does not include information that is public through no fault of the receiving party, was lawfully known before receipt, is independently developed, or is rightfully received from a third party. If you have a separate written agreement with confidentiality terms, that agreement will control for that customer and only for the scope of that agreement.

The Services, including all software, designs, interfaces, algorithms, and content provided by Flott HQ, are owned by Flott HQ and protected by applicable intellectual property laws. Subject to these Terms, Flott HQ grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business operations during your authorized access period.

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted operation. The Services may be unavailable due to maintenance, updates, or circumstances beyond our control. We may modify, suspend, or discontinue parts of the Services from time to time, including adding or removing features.

To the maximum extent permitted by law, the Services are provided 'as is' and 'as available.' Flott HQ disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

Telematics, GPS, diagnostics, and alerts may be delayed, inaccurate, incomplete, or unavailable due to device limitations, vehicle conditions, coverage gaps, third-party systems, or environmental factors. The Services are provided for operational support and do not replace professional judgment, safety procedures, or legal compliance obligations. You are responsible for safe operation of vehicles and compliance with applicable laws.

The Services may support integrations with third-party products or services. Third-party services are provided under their own terms and policies, and Flott HQ is not responsible for third-party systems, availability, or accuracy. Data you choose to exchange with third parties may be processed by those parties according to their policies and your agreements with them.

Either party may terminate access to the Services in accordance with the applicable agreement or written arrangement governing your subscription. Upon termination, access will be disabled. We will make Customer Data available for export for a limited period where reasonably practicable, after which we may delete it unless we are required or permitted to retain it for legal, security, or compliance purposes.

To the maximum extent permitted by law, Flott HQ will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business opportunities, goodwill, or data, arising out of or related to the Services. To the extent permitted by law, Flott HQ's total liability for all claims arising out of or related to the Services will be limited to the amounts paid by you to Flott HQ for the Services in the twelve (12) months before the event giving rise to the claim.

To the extent permitted by law, you agree to indemnify and hold harmless Flott HQ from and against claims, damages, liabilities, and expenses arising out of your use of the Services, your Customer Data, your violation of these Terms, or your violation of applicable laws (including any failure to provide required notices or obtain required consents for data collection).

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules. Any dispute arising from these Terms or the Services will be resolved in the courts located in Delaware, unless the parties agree to an alternative dispute resolution process in writing.

For questions about these Terms, please contact us:

Email: legal@flotthq.com